About Us
Introduction by Gerald Foley Since opening for business, Tramco Kitchen and Bath has completed hundreds of projects in Eastern Washington and North Idaho, from simple drawer repairs to complete kitchen and bath renovations. I started Tramco, in 2005 when I lost my job as a mason's helper. My (ex) employer encouraged me to start doing my own thing and even helped out with the startup costs. He believed I had the skills and knowledge to prosper in business and offered to give me all his overflow work. I was more interested in woodworking and trim work. That's how I came up with the name Tramco. TRimAndMasonryCOmpany I wanted to use a name that was vague enough that I wouldn't be restricted to doing only trim and masonry. How could I sell myself as a certified laminate countertop installer with a name like Jerry's Chimney Repair? I ended up not getting any overflow work from my previous employer, but I did introduce myself at every floor store and cabinet shop in the Spokane area multiple times asking if they could sub-contract some of their work to me. This brought in enough to get me off the ground. I did a lot of residential countertops and hundreds of repetitious apartment countertops with tile backsplashes. Then I got acquainted with Northwood Cabinets, Alderbrook Homes, and New Tradition Homes and they have been keeping me fairly busy ever since, measuring, installing cabinets, fabricating and installing countertops. As it is in the construction business, there are busy times and lean times. I opened a cabinet/countertop showroom in Davenport in May of 2009 as Tramco Kitchen and Bath to take advantage of my lean times. I have found it is difficult to specialize in any one thing in a rural area which led me to branch out into other home improvement services such as flooring, window coverings and bath and shower surrounds. Values
I have many unique business values, and I find new values sprouting up every day. Here are my favorites: 1. Answer the phone. I have someone in the office to answer the phone during business hours but after business hours you can always call my cell phone which is always on except on Sundays.
2. Return the phone call. Even if it's a dumb question or an angry customer. I don't have all the answers, but I want to assure the caller that their business is valuable to me and I will do anything in my power to get them taken care of as soon as possible.
3. Stay on schedule. This has been so hard to do being a one-man show for most of my time in business, and having a young family at home. This staying on schedule has paid off handsomely, and earned me many loyal and repeat customers.
4. Always under promise and over deliver. This is not hard for me; I am not a born salesman. People are always saying the end result is so much better than they understood it would be at the beginning. I can't help but do my best-even when it costs me a good night's sleep.
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